We’re Waiting for Your Order!

Kwik Ship Rack Stocking Program
Does your operation use racking? Do you have times when replacing a frame or beam becomes extremely urgent? Has a crisis called for a quick expansion and waiting for the typical production schedule seem not practical? Now you have a solution!

Sometimes timing is everything. We’ve all made the best of plans that were blown out of the water when an emergency arose. Has that happened at your company recently?

The Kwik Ship Rack Stocking program provides popular beams, frames, accessories, and wire decking at your beckon call. In stock and waiting for your phone call or email, this inventory of new material can either be picked up by your truck or shipped within 48 hours of ordering.

“Many clients tell us that having Interlake racking products on a quick ship program would be invaluable to them,” remarks Jim Green, President of Morrison Company. Sometimes circumstances dictate a quick response and time is of the essence. “We’ve made every effort to stock the most popular sizes and configurations”, said Mr. Green.

Taking advantage of this program can begin in any one of two ways. Clicking on the Morrison Company website, you’ll see the main navigation link. Once on the Kwik Ship program page, click to view and or print a listing of the available inventory. Not near the computer? Call 440-946-8505 and ask for the Kwik Ship Department. We’ll be happy to walk you through the inventory and pricing.

Perhaps you should bookmark the Morrison Company website and save it as a “favorite” on your browser. Next time an urgent need arises for racking, check out the Kwik Ship and Stocking Program.

You Do That?

Overhead Conveyors
Many times we are conditioned to look ahead or beneath us when we are planning a manufacturing or distribution center project. Depending on your facility, an overhead conveyor may be another option you should consider. An automated conveyor system not only increases productivity and turn-around time on orders, but ensures a greater level of safety for employees, and thus, a more predictable work flow.

Unibilt enclosed track systems from JB Webb range from simple material movers to sophisticated, computer-controlled material tracking positioning and material management systems. Regardless of size or scope, these easily installed conveyors provide numerous advantages including:

• Design Flexibility - Use of universal link chain makes shorter radius curves and closer spacing of curve tangents possible, accommodating even the tightest of spaces.
• Improved Work Environments - Our track design helps prevent external contamination from reaching the chain or track bearing surfaces. Inverted systems also help to confine dust, grease, and other potential contaminants below the load on the carrier, helping to keep both your workplace and product clean.
• Modular Construction - Webb's patented nested end yoke track connections increase ease of installation and help minimize downtime in the event of layout modification.

Whether your facility is currently using an overhead conveyor system or not, a Morrison Company representative can conduct a facility assessment, many times with one of our Engineering team members, and develop options that add to or configure a new conveyor system adding effeciency and safety to your operation.

Test Your Knowledge

Building Blocks to a Successful Sales Career
Trust is the currency of all good relationships. If two people like each other, trust each other, and want to do business, they will work out the details. Do your customers trust you?

You build trust when you tell the truth. Honesty and integrity go hand in hand with trust. Trust means you don’t have to remember to whom you lied. When you tell the truth, you come across as authentic; you are the real deal.

You build trust with customers when you show respect for their time. It demonstrates that you recognize the value of this precious commodity. Customers know you will never squander that little bit of their lives they share with you.

You build trust when you deliver on your promises. The number one complaint about salespeople is lack of follow-up. When you say what you will do and do what you say, customers know they can depend on you.

You build trust when you deliver bad news as well as good news. No one likes to be the bearer of bad news, but customers depend on your shooting straight with them, even and especially when the truth hurts. They respect your courage in telling them what they need to hear, not just what they want to hear.

You build trust when you don’t know the answer to a question the buyer asks you and you tell them, “I don’t have an answer for you now, but I will get you one immediately.”

You build trust with a customer when you listen more than you talk. What better way to demonstrate your genuine interest in the customer than to listen patiently to things they feel are important? Listening means you value their input and want to customize your solution to their needs.

You build trust when you demonstrate empathy for the customer. Empathy is viewing your solution through the customer’s eyes. When you view your solution as value received versus value added, it demonstrates your insight into their needs, wants and fears.

You build trust with your credibility. Are you believable? How knowledgeable are you? Can the customer rely on your information to make sound business decisions? Are you first and foremost a good businessperson?

You build trust with confidence in your solution and your performance. Customers want to deal with salespeople who believe in what they do. They will trust your knowledge, judgment and enthusiasm.

As you or your sale organization matures, why now make sure use these building blocks to secure trust with your clients.

Decking Products Expand

How to Hit a Home Run with ResinDek®
Cornerstone provides innovative solutions to the challenges encountered at distribution centers across North America. ResinDek® has been a popular and fast growing solution many material handling professionals are using to deck out a pick module and mezzanine. Why not join in on their excitement by participating in an exciting promotion.

As a way of introducing a new product, ResinDek® Xspan™, Cornerstone is running the Hit a Home Run with ResinDek® promotion. From August 22 through September 22, 2005, participants can enter to win a personalized Louisville Slugger® baseball bat!

• Support foot traffic and pallet jack live and dead loads from 2,000 to 4,500 lbs.
• Superior stain and scratch resistance
• Certified static control for electrically sensitive environments (ESD)
• Finishes for superior clean-ability and showcase appearance
• Specially designed tongue and groove to promote effective panel to panel wheel load transfers

All ResinDek panels are composed of wood fibers, phenolic, urea or melamine resins, and proprietary coatings of your choice for protection, durability, and showroom appearance with a 5-year warranty.

• Outperform other products in withstanding gouge and taber abrasion tests.
• Have exceptional resistance to common stains and have been tested in accordance with NEMA LD 3.4 with 29 different reagents.
• Gray Diamond Seal and ESD are stock finishes. Clear Diamond Seal is available in truckload quantities.Are more skid-resistant than other floor panels (coefficient of friction test data available upon request).

• Extensively tested and capable of safely supporting 125 PSF dead loads at 32" center supports and 2,300 lbs pallet jack loads without corrugated metal B deck.
• Available in Clear Diamond Seal®, Gray Diamond Seal® and ESD.
• Variety of lengths, widths and tongue and groove configurations offered to fit custom aisles and applications.

Do You Want Egg Roll With Your Computer?

Computer Retailers Rely on Chinese Manufacturer
The world has certainly gotten a little smaller. Seems like not that long ago that “Made in China” on the label meant low quality or no technology. Those days are over. While we’ve been watching the cursor blink on our desktop, the largest Chinese computer manufacturer has been busy inking deals with almost every retail computer “label” to manufacture their desktop and laptop computers. With manufacturing sites in China, India and now in Mexico, most of the world’s computers will be “Made by China.”

What does a facility need to manufacturer hundreds of thousands of computers? How do you move highly technical products from assembly to testing to shipping? These challenges have been addressed by Morrison Company’s client – ABITAT. Located in Chihuahua, ABITAT has grown to become a significant general contractor and developer in Mexico.

Their client decided that the best way to move product within the new facility was to rely on VRCs. Vertical Reciprocating Conveyors or VRCs, available in either hydraulic or mechanical lifts (similar to freight elevators), were selected to efficiently and safely move the computers. Spanning the almost 500,000 Sq. Ft. facility are twenty-two mechanical lifts. These lifts or VRCs were provided through Wildeck. Based on Milwaukee, Wildeck is the premier manufacturer of VRCs in the United States.

The challenge for this project was to ship and install 22 lifts in Mexico. Morrison Company working with ABITAT’s export broker coordinated the weekly shipments. At the same time, Morrison Company dispatched a trainer to Mexico to train the installation company. Speaking through an interpreter, the trainer provided instruction to a local crew who unloaded, assembled and wired the lifts.

During a recent visit to the facility, ABITAT’s client expressed great satisfaction with the VRC operation, their installation and timeliness. Based on this and previous experience with the client, ABITAT anticipates future projects. Who knows what other “everyday” technical products we use will be produced in a similar facility.

Morrison Company serves client needs in over 32 states, in Canada and Mexico. For an evaluation of an upcoming project, contact Morrison Company website.

Improving Vendor Quality Control

The following article is submitted by Sedlak—providing independent, client-focused supply chain consulting services. Find out more at www.jasedlak.com.
As the purchaser of products or services, are you really able to influence the level of quality of your vendor’s products or services? You betcha, agree experts at Sedlak. And everyone benefits.

First step: Treat your vendor as a partner. As in all successful business relationships, your partner must share your vision of the end result, and realize he’s not being asked to provide a quick fix—rather, the right, long-term solution. Make your expectations his goals. Goals such as on-time delivery, implementation and a non-wavering budget are a good example.

Second step: Spell out all your needs from the beginning. Document every performance specification you expect the product or service to meet (including such items as capacities, throughput performance, and timeframes) and define the change-order process.

In addition, develop a detailed testing plan you and the supplier agree on. Don’t short-change this crucial step. Communication is key to your vendor having 100% understanding of your expectations and a better chance of successfully meeting them.

Third step: Draw lines and boundaries of responsibilities. Make it clear that you are in charge of this purchase and you don’t want any unpleasant surprises. Of course you intend to be fair and, if he suggests alternative solutions from what you asked for initially, you will hear him out. Give him a chance to add value. His suggestions may be an improvement on yours. Define personal involvement in conducting regularly scheduled meetings with site supervisors and the project manager for reviewing the schedule, identifying and resolving issues, and tracking progress.

Fourth step: Schedule formal training. Your goal is to rely less and less on the vendor after implementation of a product. You and your team need to know as much as you can about what you are purchasing. Scheduled formal training will teach your team about all available features so everyone knows when and how it performs optimally.

Fifth step: End with a thorough evaluation. Execute the testing plan in detail and document results with hardcopies, photography or video. Look back at your originally documented performance specifications. With that information in mind, thoroughly assess the system and create a detailed resolution punch list. Review the punch list with your supplier to define the steps to be taken for closing all key issues in a timely manner—before final acceptance.

Sixth step: Strengthen your relationship. The relationship with your vendor can always improve and communication is a key factor as you move forward. Keep him appraised of areas you believe could be improved and about any customer compliance issues he could help you address as you continue working together.